1 Introduction
1.1 This document (together with any documents referred to in it) tells you the terms and conditions
(the ‘Conditions’) upon which we will supply the Services to you. You may print a copy for future
reference.
1.2 Business Day: a day other than a Saturday, Sunday or public holiday when banks in London are
open for business.
1.3 ‘Event Outside Our Control’ has the meaning given in clause 14.
1.4 ‘Services’ means the services listed on the Website which we may supply.
1.5 Before confirming your order please read through these Conditions and in particular our
cancellations and returns policy at clause 10 and limitation of our liability and your indemnity at
clause 12.
1.6 By ordering any of the Services, you agree to be legally bound by these Conditions. You will be
unable to proceed with your transaction if you do not accept these terms and conditions.

2 About us
2.1 This Website is owned and operated by BM Prestige Cleaning Services Ltd (‘we’/’us’/’our’), a limited company
registered in England and Wales under company number: 11035913 having our registered office
at Salisbury House, 81 High Street, Potters Bar, EN6 5AS. Our VAT Number is (to be received). Our business address is 86 Heath View, East Finchley, London, N2 0QB.
2.2 Our telephone number is 07592 872 868, 020 3645 5619.
2.3 Our email address is bm@bmprestigecleaning.com

3 Eligibility to purchase from the Website
To be eligible to purchase the Services and lawfully enter into and form a contract with us, you must be
18 years of age or over.

4 Price
4.1 The prices of the Services are quoted on the order page.
4.2 Prices and any other charges quoted on the order page are based on performance of the Services in the United Kingdom unless otherwise specified.
4.3 Unless otherwise stated, the prices quoted exclude VAT which will be added at the current rate, to
the total amount due from you.

5 Payment
5.1 Payment can be made by any major credit or debit card.
5.2 By placing an order, you consent to payment being charged to your debit/credit card account as
provided on the order form.
5.3 You must pay 100 percent of the price of the Services in advance. If you pay us by credit or debit
card we will take payment from your card in advance for the advance payment. We will take
payment for the balance when we have sent you an invoice for the Services after we have
performed the Services.
5.4 You must pay the amount of our invoice within 7 days of the date of invoice.
5.5 We shall contact you should any problems occur with the authorisation of your card.

6 Interest
6.1 Unless clause 6.2 applies, you must pay us interest on any amounts you owe us and fail to pay us
on the due date at the rate of 3% a year above the base lending rate of National Westminster from
time to time, accruing daily from the due date until the date of payment, whether before or after
judgment.
6.2 We will charge you 1% interest a day of owed sum
6.2.1 for the period of dispute in respect of an invoice that you dispute in good faith, provided
you have advised us within a reasonable time of receiving it that you dispute it and your
basis for disputing it.
6.2.2 until after we have performed the services again if we have a duty to do so.

7 Order process and formation of a contract
7.1 All orders are subject to acceptance and availability. If we are unable to supply you with the
Services in your order due to matters such as unavailability of stock, materials, key staff or an
Event Outside our Control or because we have identified a mistake in the description of the
Services or the price stated by us, we will notify you. We will not proceed with the order and will
refund any sums you have paid us.
7.2 Any order placed by you for the Services constitutes an offer to purchase them from us.
7.3 You agree that if we contact you to acknowledge receipt of your order such communication shall
not amount to our acceptance of your offer to purchase the Services.
7.4 A ‘Confirmation Notice’ means an email which we send to you to confirm that we shall be providing
the requested Services. A Confirmation Notice will be our acceptance of the offer made in the
order to which that Confirmation Notice relates.
7.5 A contract between you and us for the supply of the Services (the ‘Contract’) incorporating the
version of these Conditions in force at the time of your order will come into existence when we
send you the Confirmation Notice relating to your order. You may print and keep a copy of the
Confirmation Notice for future reference.
7.6 If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes,
please contact us to discuss this. If you request a change, we will tell you if that is possible and
about any changes to the price, delivery or performance dates or any other changes that we need
to make as a result of your request. We will ask you if you wish to go ahead with the change.
7.7 We may make
7.7.1 changes to these Conditions as a result of changes in any relevant laws and regulatory
requirements,
7.7.2 changes to these Conditions as a result of changes in how we accept payment from
you,
7.7.3 changes in the amount payable by you to the extent of any changes in the VAT included
in the price or payable in relation to the price.
7.8 If we make any changes in accordance with clause 7.7 we will give you written notice of the
changes before we supply the Services. You can choose to cancel the contract if the change
would be significantly to your disadvantage.
7.9 Any variation to these Conditions which have been incorporated into the Contract or to the
Contract other than those mentioned in clause 7.7 shall only be binding when agreed in writing
and signed by you and us.

8 Performance of Services
8.1 The Services will be performed at the address or by the means specified by us when we accept
the order.
8.2 When we accept the order, we will confirm estimated start and completion dates for the
performance of the Services. We will endeavour to perform the Services in accordance with these
estimated dates and will perform the Services within a reasonable time from the date we accept
the order.
8.3 In the event that an Event Outside Our Control prevents us from performing the Services within a
reasonable time from the date we accept the order, clause 14 will apply.
8.4 If we need to provide the Services at the premises occupied by you, you will provide access to the
premises on the date we have agreed for the Services to be carried out. We adjust the rate in line with RPI rate of inflation along with the increase of a minimum wage.

8.5 We do not clean outside of buildings or the surrounding areas unless previously arranged with us directly.

8.6We do not clean exterior of windows due to H&S requirements.

8.7Any additional work which you require us to do  and has not been communicated to us 24 hours prior to the start of the job will be invoiced accordingly.

8.8Please do not request any further discounts on the invoice, the price is final.

8.9Any errors, faults or damages must be notified to us in writing by email within 12 hours of us completed the work.

9 On any late payments will be put an interest of 1% a day of the total amount on the invoice sent.

9.1Faults and errors will only be discussed with the person who has provided the initial instruction with us.

Insurance
• BM Prestige Cleaning Services Ltd and all of their workers are covered by Public Liability Insurance.

By entering into a service with BM Prestige Cleaning Services Ltd and using it for a minimum of one month, the Client agrees that after ending the service or during the use of service will not hire or use any present or past cleaner introduced by BM Prestige Cleaning Services Ltd for the following 12 months. If the Client wishes to do so they must pay BM Prestige Cleaning Services Ltd a fee of £900. 00